Healthcare is crazy. Unrealistic HCAHPS, abysmal staffing, being chronically underpaid and overworked… these are just a few of the many joys we get to deal with, but for the focus of this article, let’s tackle workplace violence.
Over time, there has been a dramatic shift in the way patients interact with healthcare professionals. Gone are the days when doctors and nurses were highly respected individuals and treated as such. Nowadays, patients have swapped respect with arrogance, rudeness, and a giant sense of entitlement. But why is this?